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CLM Magazine Publishes Article on Resolution Expectations for 2021 by Partner Gary Strong


Partner Gary Strong and Barbara Serafin, Gallagher Bassett, co-authored an article ‘Resolution Expectations for 2021’ for the March 2021 issue of Claims and Litigation Management (CLM) magazine. The article describes what claims adjusters want and how counsel can deliver.

Adjusters rely heavily on counsel to provide important and relevant information which the adjusters must analyze in order to determine the strategy for any particular claim. It is imperative that adjusters and counsel work collaboratively, and that each side understands the needs of the other in order to do their best work. In the end, claims professionals want to know that there is an attorney-client collaboration to identify the best course of action in a case, but at the same time they want outside counsel that provides a personal touch with the legal services provided. See the article here.